Jon: [12:40:08 PM] Welcome to our real-time support chat. How can I help you today? Please remember that I am usually chatting with 3 or 4 users at the same time, but I will respond to you as quickly as I can. Tom Over: [12:40:08 PM] I have a Drupal site at love-notes.us. Am testing out an additional site at herenowbeyond.org. As I install, should the FTP Root Directory differ from what I used to install the Drupal site as love-notes.us ? Am asking because later today plan to buy a domain for hosting a forum to be used for a news site friends of mine have. But recently I’ve had problems when installing two sites on my BH account. Somehow, it has interfered with them running properly. Trying to fix that glitch. Jon: [12:41:01 PM] the ftp directory should be the one that is assigned for the domain Tom Over: [12:41:57 PM] but under the FTP files section, don’t see paths for the other domains Jon: [12:42:57 PM] the folder path will be listed in the domain manager (when you select the domain it will list the addon directory) Tom Over: [12:44:03 PM] Hang on, plz, let me check (if just for my own understanding) Thx. I don’t mind waiting for you, Jon, but plz don’t close the session w/o letting me know. Thanks. Jon: [12:44:56 PM] okay Tom Over: [12:45:49 PM] What is it under in Domain Manager ? Jon: [12:47:37 PM] it should be in the domain list Tom Over: [12:48:47 PM] Have 6 domains in the list, but don’t see info about directories pertaining to FTP [12:49:36 PM] Just see this under Name Servers : Use Default Nameservers ns1.bluehost.com 74.220.195.31 ns2.bluehost.com 69.89.16.4 Jon: [12:50:05 PM] okay you don’t want to be in the nameservers when you select the domain under the first tab will list the addon directory that you would create a FTP account to [12:50:22 PM] https://my.bluehost.com/cgi/help/ftpaccounts [12:50:22 PM] https://my.bluehost.com/cgi/help/ftpaccounts Tom Over: [12:51:44 PM] This makes me wonder if I used the correct FTP directory for my most recent installation love-notes.us . How do I find out ? [12:52:18 PM] Could just play it safe and create new directories for love-notes and a new directory for the next site Jon: [12:52:35 PM] in the cpanel > files > FTP accounts will list the directory assigned (to change the directory you will need to remove the account (NOT THE FILES) and then set it back up to the correct path Tom Over: [12:53:15 PM] uninstalling Drupal from love-notes.us and then reinstalling it, using the correct directory ? [12:53:47 PM] Or can I somehow avoid that ? Jon: [12:55:01 PM] you can do that or with the help of http://drupal.org/support move the current installation Tom Over: [12:55:59 PM] Will check into this. Anything else ? Would like to copy and paste this chat for documentation before the screen closes Jon: [12:56:31 PM] nothing that I am aware of (you should get the option to send a email when the chat closes) Welcome to our real-time support chat. How can I help you today? Please remember that I am usually chatting with 3 or 4 users at the same time, but I will respond to you as quickly as I can. Tom Over: [1:10:43 PM] If I understand the previous tech rep–Jon–correctly, I need to set up a new FTP account for each site I’m running on each domain. For example, my most recent installation is Drupal at the domain love-notes.us. My guess is that I will run into problems if I try to use the same FTP account that I used for that Drupal site to install a site at some other domain. But what I need to clarify is why all of the FTP accounts still involve the primary domain—columbusactivists.org . My guess is that the separate FTP accounts are for sub-domains. Sorry, but I likely won’t renew the primary domain. What will that do to the site I have at love-notes.us ? Actually, would like to change my primary from Columbusactivists.org to love-notes.us so as to avoid problems when the former expires. Sorry again for two questions wrapped in one. But I don’t want to lose track Jon: [1:10:46 PM] How am I able to assist you today? [1:11:18 PM] you don’t have to setup a different one for each domain (you can set one to the main public_html and use that for each one if you want to) Tom Over: [1:13:31 PM] Well, I’ve been having problems getting two sites on two domains to run well. No problems with one site, but when there’s two there are problems. So, my guess is that I’m doing something with the installation when prompted to enter data for FTP [1:13:58 PM] correction : doing something wrong with the installation [1:14:22 PM] When asked for Root directory Jon: [1:15:00 PM] HOW ARE YOU INSTALLING THE SCRIPT? Tom Over: [1:16:04 PM] https://www.simplescripts.com/setup/script:VanillaForums [1:16:26 PM] I can read plain font Jon: [1:16:58 PM] sorry so you are getting the Overwrite Warning, Please Confirm It looks like there are some conflicting files in the directory you have chosen. If you choose to continue, conflicting files will be overwritten, which will destroy the original contents of those files. Tom Over: [1:17:16 PM] Let me see Jon: [1:17:35 PM] okay Tom Over: [1:18:24 PM] Yes https://www.simplescripts.com/account/status/o:5f0a [1:18:53 PM] Don’t want to redo Drupal installa unless I must Jon: [1:19:38 PM] okay and you are making sure that your current site at the URL is going to be changed (hence the warning) Tom Over: [1:21:02 PM] That’s fine as long at it affect only herenowbeyond.org and not love-notes.us Had assumed that somehow the separate sites were affecting each other. Just trying to trouble shoot. Had probs with running two sites Jon: [1:22:51 PM] no since it is parkedit will change the main domain as well Tom Over: [1:23:53 PM] Ok, then I shouldn’t do the install yet. Do I change one or both domains? [1:25:20 PM] Would changing herenowbeyond.org to Parked fix the prob [1:25:37 PM] `correction : changing it to Addon Jon: [1:26:40 PM] yes changing it to addon (clilck on the parked link next to the domain to unassign and then you would do this https://my.bluehost.com/cgi/help/250) Tom Over: [1:28:08 PM] Alright, will check that out. As for the other question, how do I change—-I know you folk hate this—but how do I change the primary to avoid problems when it expires ? Jon: [1:29:07 PM] Changing the primary domain of the account is something we would be happy to help with. Before contacting our billing department, please review the following information regarding renaming an account: -The rename Process normally takes from 20 minutes to 5 hours, depending on the size of the account. -The domain you are changing to must be associated with the account first. -The current main domain can never become the main domain again. -The current account’s username, password, files, databases and e-mails will remain unchanged. -The new primary domain will point to the public_html directory itself, the same way the main domain does currently. -The website files may need to be moved into the public_html directory and out of the public_html directory, to correspond with the new primary domain and assignment of the old primary domain to a subfolder. Please note that this will be your responsibility to do, and may cause some site files, scripts or other applications to break, requiring modification to work with the new site location. -Custom DNS entries will need be recreated as this process forces the dns info to be reset. -If you have a SSL certificate, please note it will only work for the main domain; if the SSL was purchased through our cPanel, it will automatically be revoked for the original domain, and re-assigned to the new primary domain. Although renaming an account should not move or delete any files on the account, we do recommend creating/downloading a backup of all files and databases prior to requesting the rename. Please Click Here for information about creating and downloading backups. -The new primary domain must be registered to you. If needed, you may register new domains for $10 each, per year, via the Domain Manager in the cPanel. When you are ready to have the account renamed, simply contact our billing department via Phone or by Live Chat. Be sure
to include the following information ready to expedite the request: Primary Domain: New Primary Domain: Last 4 digits of the credit card on file or last four characters of cPanel password: I already own the new primary domain: I have read and understand the account rename information including: my username will not change, I cannot rename the account back to the same domain, I have backed up my files/databases in case there is any data lost during the rename process: Tom Over: [1:29:52 PM] Cool. Signing off . Thanks. Jon: [1:29:59 PM] Thank you for trying BlueHost.com Live Chat. If you have additional questions, many answers can be found through our Knowledgebase (https://www.bluehost.com/cgi/help). If you have other issues arise please let us know over live chat or give our Ticket Center a try (https://www.bluehost.com/cgi/help/ticket). After the chat, there is a survey to rate my performance, 9 is the best score I can have. Let us know if you have any further questions. Thank you for chatting with me today! Remember our World Class Support is just a click away! What’s New at Bluehost? Weebly Site Builder! Included Free at:https://my.bluehost.com/cgi/weebly/
Leave a Reply